Shipping & Returns
Purchases made online are prepared and shipped usually within 1-3 days and shipped from Whitby, Ontario via Canada Post. Due to COVID-19, there may be further delays from Canada Post, though orders usually arrive within 5-12 business days from receipt of your order. Shipping Costs are automatically calculated at checkout based on Canada Posts rates (destination, size and weight of the contents being shipped).
Shipping to the United States are handled through Expedited Parcel USA, Tracked Packet USA or Xpresspost USA and shipping costs are automatically calculated at checkout based service type selected, destination, size and weight of the contents being shipped.
Please note that once a product is shipped, there is no refund or returns accepted. All products are final sale and we do not accept returns or exchanges of any items sold specially during COVID-19. If you do have any questions about your order, send us an email with your order number at Orders@madisonliving.ca and we will be happy to assist you.